Delivery Policy 

At Zovenver Perfumes, we are committed to delivering luxury fragrances securely, efficiently, and professionally.

1. Delivery Coverage

We currently deliver across Ghana and may expand to additional regions and international markets in the future.

Delivery availability may vary depending on logistics coverage.

2. Order Processing

Orders are generally processed within:

  • 24–72 business hours after payment confirmation

Processing times may extend during:

  • Public holidays
  • Peak promotional periods
  • Product launches
  • High order volumes
3. Delivery Timeframes

Estimated delivery timelines:

LocationEstimated Time
Accra1–3 Business Days
Kumasi2–4 Business Days
Takoradi2–5 Business Days
Other Regions3–7 Business Days

Delivery timelines are estimates and not guaranteed.

4. Shipping Fees

Shipping fees are calculated based on:

  • Delivery destination
  • Package size
  • Product quantity
  • Shipping method selected

Final shipping costs are displayed during checkout.

5. Delivery Partners

We may partner with third-party courier providers to fulfill deliveries safely and efficiently.

6. Tracking & Notifications

Customers may receive:

  • Order confirmation emails
  • Shipping notifications
  • Tracking information
  • Delivery updates

Availability of tracking may vary depending on courier service.

7. Failed Deliveries

Additional charges may apply if deliveries fail due to:

  • Incorrect address information
  • Customer unavailability
  • Refused deliveries
  • Inaccessible locations

Repeated failed delivery attempts may result in order cancellation.

8. Damaged Or Missing Items

Customers should inspect packages immediately upon delivery.

Issues involving:

  • Damaged products
  • Missing items
  • Incorrect products

must be reported within 48 hours with supporting evidence where required.

9. Delivery Delays

While we strive to meet estimated timelines, delays may occur due to:

  • Weather conditions
  • Traffic disruptions
  • Public holidays
  • Courier issues
  • Operational challenges

Zovenver Perfumes is not liable for delays outside reasonable control.

10. International Shipping

International shipping availability, customs duties, import taxes, and additional regulations may vary depending on destination country.

Customers are responsible for applicable customs fees where required.

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