Cancellation Policy

Customer satisfaction remains important to us. Due to the sensitive and hygienic nature of fragrance products, our refund and return procedures are carefully structured.

1. Eligible Returns

Returns may qualify under the following conditions:

  • Wrong product delivered
  • Product damaged during delivery
  • Defective packaging upon arrival
  • Incorrect order fulfillment

Requests must generally be submitted within 48 hours of receiving the order.

2. Non-Eligible Returns

The following items are generally non-returnable:

  • Opened perfumes
  • Used products
  • Products missing original packaging
  • Damaged products caused after delivery
  • Clearance or discounted items
  • Customized or personalized orders
3. Return Requirements

Eligible returns must:

  • Be unused
  • Remain sealed where applicable
  • Include proof of purchase
  • Include original packaging
  • Be returned in resalable condition

Failure to meet these conditions may result in rejection of the return request.

4. Refund Approval Process

Refund requests are reviewed after inspection of returned items.

Approved refunds may be processed through:

  • Original payment method
  • Store credit
  • Product exchange

Refund processing times may vary depending on payment providers or banks.

5. Exchange Policy

Customers may request exchanges for:

  • Incorrect items
  • Eligible damaged products
  • Approved return situations

Exchanges depend on product availability.

6. Return Shipping

Customers may be responsible for return shipping costs unless the issue resulted from:

  • Incorrect shipment
  • Damaged delivery
  • Verified company error
7. Fraud Prevention

Zovenver Perfumes reserves the right to refuse refunds or returns in cases involving:

  • Suspected abuse
  • Fraudulent claims
  • Excessive return behavior
  • Policy manipulation
8. Allergic Reactions

Customers are encouraged to review fragrance details and ingredient information where available.

Zovenver Perfumes cannot guarantee compatibility with individual sensitivities or allergies.

9. Cancellation Requests

Orders may only be canceled before shipment confirmation.

Once dispatched, cancellation requests may no longer be possible.

10. Contact Support

For return requests, refunds, exchanges, or support inquiries, customers should contact Zovenver Perfumes customer service with relevant order information.

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